Questions

Orders are packed by hand within one to two business days. Delivery times and rates are shown at checkout for your address, and every order is sent with tracking.

Shipping is complimentary on orders over $95. Below that, the exact rate for your address is calculated at checkout before you pay — there are no charges added afterwards.

Yes. You have 30 days from delivery to return any unopened piece in its original packaging for a full refund. Refunds are issued to your original payment method once the piece reaches us.

Opened fragrance and other scented pieces cannot be resold, so they fall outside the standard return window. If a piece arrived damaged or is not what you ordered, write to us and we will replace it.

You will receive a confirmation email as soon as your order is placed, and a second email with tracking the moment it ships. If you have an account, every order and its status also lives under Account, Orders.

Write to us as soon as you can. If your order has not yet been packed we will change or cancel it. Once it has left us, the return process is the way to undo it.

Everything is named in full on the product page and on the piece itself. We do not use proprietary blends or catch-all terms that hide what a thing is made of.

Away from direct light and away from heat. A closed drawer or cupboard is better than a windowsill or a bathroom shelf. Kept out of sunlight, a scent will hold for years rather than months.

Wash cool, skip the softener and dry flat or on a low heat. Linen softens with every wash, so the pieces improve with use rather than wearing out. Full instructions are on each product page.

Where a piece can be refilled rather than replaced, we make that the default. Refill availability is noted on the product page for each piece.